Support | FAQs | Terms of Services | Privacy Policy | @2022
To provide you the best possible gaming experience, we need some information from your end. Securing your personal or other information is the foremost responsibilities of ours. Your information are utilized when and where needed, following the legal norms. We do not intent to harm, leak or provide unnecessary manipulation of your personal information.
The Golden Ludo website is run by Golden DigiTech Private Limited and its affiliates and related corporations (individually and collectively referred to as "Golden Ludo", "we", "us" or "our"). We thank you for visiting our platform and playing our games and/or participating our contests.
We take our responsibilities as applicable under the privacy laws and regulations ("Privacy Laws") seriously and are committed to respecting the privacy rights and concerns of all of our users of Golden Ludo games (“Games”) and our website (the "Site") (the Games, the site, and all other services provided by Golden Ludo collectively referred to as “Services”).
This policy would help you (as a user) to comprehend how Golden Ludo collects and uses your personal information that has been given by your while using our Services. The policy also covers how we disclose and/or process your information. The policy will also assist you with comprehensive understanding of the steps about use of your information.
This policy covers “Services” of Golden Ludo, and these comes with online services which includes, “ both web and mobile services, including any websites operated by us, however accessed and/or used, whether via personal computers, mobile devices, TV or otherwise) activities owned, operated, provided, or made available by us. Other services also include applications for mobile devices and other Golden Ludo branded websites. This Privacy Policy also applies to the use of interactive features or downloads that we own or control; are available through the Services; or interact with the Services and post or incorporate this Privacy Policy.
This Privacy Policy is incorporated into and subject to the Terms of Service. By visiting this website or using our services you comply with be bound by the terms and conditions of this privacy policy.
Our privacy policy might change periodically and to ensure you're aware of any changes, please review this policy from periodically. In case of any queries regarding this policy, you can contact us through the e-mail address provided on our website and/or our services. You shall be provided reasonable notice prior to making the changes.
Information You Provide To Us!
We might ask you to provide us certain personal or significant data through various places in our Services, including forms, or when you otherwise interact with us. You will be asked to create a user account or a user profile when you sign up to use our Services. You may login in or identify yourself through the use of a Social Media Account when you use our Services, where Golden Ludo may receive additional information about your profile. We recommend you to provide only such Protected Information which is for lawful purpose, connected with our Services and necessary to be collected by us for such purpose. We could also request for other fields.
INFORMATION WE COLLECT AS YOU ACCESS AND USE OUR SERVICES In addition to any Protected Information or other information that you choose to submit to us, we may collect certain information (“Usage Information”) using various technologies when you visit or use our Services. This information may include the browser that you are using, geo-location, IP address, country, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, among other information.
We may also collect information about the use of the Service, including information about users accessing the Golden Ludo site, using our Services, such as internet protocol addresses, browser type, browser language, referring/exit pages and URLs, other browser history, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, and the date and time (“Activity Information”) for our internal reports and recommendation.
Additionally, when you invite other members to our Services, we collect information related to those messages such as email addresses and content and store them on our secure servers.
We may add to the information we collect on you through our website or Services with information from third party sources. Additionally, most content delivered through our Services originates with another content provider. Such other content providers may place “cookies” on your browser, or otherwise gather information about you, including by asking you to provide information through the site itself.
We may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals from our Services that are provided on mobile applications. This is often wiped out order to supply software updates, product support and other services associated with such Mobile.
The mobile application could automatically collect and store some or all of the subsequent information while using the application from your mobile device (“Device Information”), additionally to the Device Information, including but not limited to preferred language and country site, manufacturer and model of your mobile device, mobile OS , sort of mobile internet browsers you're using, geolocation, information about how you interact with the Application and any of our websites to which the Application links, like what percentage times you employ a selected a part of the Application over a given period of time , the quantity of your time you spend using the Application, how often you employ the Application, actions you're taking within the Application and the way you engage with the Mobile Application, information to permit us to personalize the services and content available through the Application.
These are the legally binding terms of services (“TOS”) for GOLDEN LUDO games, websites, forums and other related services (collectively “Services”). You are given a personal license to use and/or play and access our Services, but Golden Ludo owns and continues to own all rights related to the Services. These terms & service policy include your right to use the Services. Use of the Services is also governed by our Privacy Policy available at (which explains what personal information we may collect and how we use and protect it).
We collect this information in order to provide you with an enhanced experience when using our Services. We further use this information to closely monitor which features of the Services are used most, to notify you of new product releases, service notifications, and to get your feedback on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources.
We use the information collected from our Mobile Application so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases, marketing purposes. We might use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer our website(s). The IP address would be used to help identify you, but contains no personal information about you.
We will use this information strictly to send to service-related announcements on rare occasions and only when it is necessary to do so. We may also use the information obtained from you to discover, prevent and, if needed, investigate violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application, and to investigate fraud, chargeback or other matters of misuse. Furthermore, we use your Protected Information or Usage Information for the following reasons - provide you with information or services, process transactions that you have requested or agreed to receive, send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of us or third parties, enable you to participate in a variety of the Services’ features such as online or mobile entry sweepstakes, contests or other promotions, contact you with regard to your use of the Services, contact you in regard to changes to the Services and/or the Services’ policies, internal business purposes, inclusion in our data analytics, purposes disclosed at the time you provide your information and other purposes otherwise set forth in this Privacy Policy.
We may also use the information collected from you for targeted advertising. This primarily includes information collected on an individual's web or mobile browsing behavior such as the pages they have visited or the searches they have made. This information is only linked to an anonymous cookie ID (alphanumeric number) which is then used to select which advertisements should be displayed to a particular individual on websites other than our website(s). The information collected is not in any way linked back to a particular person, such as their name, address or credit card number.
We may also send push notifications or local notifications to your mobile device to provide updates and relevant messages. These will be sent with your consent. You can manage notifications from the “Settings” page of the Mobile App or through your device.
We only share the information we collect about you under certain circumstances. We never share, sell, rent or trade the information we have collected about you other than as mentioned in this policy or at the time you provide your information. Your information may be disclosed under the following circumstances:
You may receive an opportunity to get information and/or marketing offers from third parties. If you agree, then your Protected Information will be shared with those third parties and all information you disclose will be subject to the Privacy Policy and practices of such third parties. You should review the privacy policies and practices of such third parties before agreeing to receive information or marketing offers from them, as we are not responsible for the privacy policies and practices of such third parties. If you decide that you want to stop receiving communication from such a third party, you will need to contact them directly.
We use third-party advertising companies to serve ads on our site and on certain sites, Mobile Apps and Social Networking System Apps. Our system and the third-party advertising companies uses a variety of information to target these ads, including but not limited to Activity Information, our cookies, your visits to our site, the Services that you view, in addition to social media apps and mobile apps you use to target advertising within our site, Golden Ludo Mobile Apps or social media apps.
Furthermore, our advertisers may use other third-party advertising technology to target advertising on our site and other sites. While the ads are being served to you, a unique third-party cookie or cookies may be placed on your Device. Similarly, third-party advertising companies may provide us with pixel tags (also called “clear gifs” or “beacons”) to help manage and optimize our online advertising. Beacons enable us to recognize a browser’s cookie when a browser visits the site on which the beacon is located, and to learn which banner ads bring users to a given site.
We might offer Promotions through our Services that require registration. By participating in such a Promotion, you are agreeing to the rules of the promotion. If you enter a promotion, then you agree to share your Protected Information to third parties or the public, especially in connection with the administration of such Promotion, such as including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, including but not limited to inclusion on a winners list.
Golden Ludo fully cooperates and complies with the law, and as such may access, use, preserve, transfer and disclose your information with Government and law enforcement officials and private parties as required under law. This can include Protected Information, IP address, Device Information or geo-location data.
Any and all Protected Information that you specifically and knowingly upload to a Mobile Application, share with or transmit to an email recipient, online community, website, or to the public, such as but not limited to uploaded photos, posted reviews or comments, or information about you that you choose to share with others through features which may be provided on our Services may be collected and shared with third-parties. All of this uploaded, shared or transmitted content will not only be subject to our Privacy Policy but also the Privacy Policy of the email, online community website, social media or other platform to which you upload, share or transmit the content.
If you choose, you may share with us the email address of another person with whom we may communicate and invite them to join our Services. You can also invite other people through the Service, such as by accessing your Address book. Additionally, you can also share with us another person’s contact information so that we may deliver information through social media apps or mobile apps. We use this information only to contact, and if needed, remind them that they are invited to join our Services or receive content through social media apps or mobile apps.
TSome of our Services, including our online and mobile Services may include social media features, including but not limited to the Facebook Like button or interactive mini-programs that run on our online and mobile Services. These features may collect your IP address, photograph, which page you are visiting on our online or mobile Services. They may also set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our online Services, and are covered under the Privacy Policy of the company hosting them.
You should offer accurate information to us, which includes but is not limited to the information you provided as part of account registration. If you’re Protected Information changes, or if you no longer desire our Services, you may contact us to correct, delete inaccuracies, or amend the information. You can also make the change on our member information page as well. We will make efforts in good faith to make the requested changes in our active databases as soon as reasonably practicable.
You may also modify your communications that you have elected to receive from the Services by following the instructions contained within an e-mail or by logging into your user account and changing your communication preferences. We need to be notified of any alteration happened or done via a written notice to this effect on your registered email id.
You can write to us if you ever wish to cancel your account or request that we no longer use your information to provide you services for any reasons. We would provide you with our services as long as you have your account registered with us, we will retain your Protected Information and Usage Information, including geo-location. After your account is terminated, your Protected Information and Usage Information, including geo-location, and transaction history, will be retained in order to to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reason. After a certain amount of time has passed, your data may be anonymized and aggregated. It may then be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will solely be for analytic purposes.
We use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL for protecting your information, so the protected Information and usage Information we collect is securely stored within our databases. However, it should be noted that as effective as encryption technology is, no security system is impenetrable, thus we cannot guarantee the security of our databases, nor can we guarantee that the information you supply us with won't be intercepted while being transmitted to us over the Internet or wireless communication, and that any information you transmit to Golden Ludo you do at your own risk.
For any escalation/queries/concerns you can fill the contact us detail form or write us at support@goldendigitech.com.
We may update this Privacy Policy periodically to reflect changes in our information practices. Any changes will become effective immediately upon posting of the revised Privacy Policy. If we make any material changes, we may notify you by email, which will be sent to the email address you provide.
In case of any queries/complaints, about Golden Ludo or this Privacy Policy can be written to support@goldendigitech.com.
